Thank you for choosing to bring our art and handmade pieces into your space! We’re excited to share our original paintings, limited edition archival prints, and unique handmade pendants with you. Your satisfaction is our top priority, so please take a moment to review our policies.
"SHIPPING AND DELIVERY"
Shipping Cost
We’re excited to offer free shipping on all orders to Australia and New Zealand!
For international orders outside these regions, shipping costs will be calculated at checkout.
Delivery Time
We aim to prepare and dispatch orders within 10 business days using Australia Post Express Post, and estimated delivery times will be provided at checkout.
Order Tracking & Delivery Confirmation
Once your order is shipped, a confirmation email with a tracking number will be sent to you. Signature on delivery is required for all orders.
Packaging & Protection
All artworks are carefully packaged to ensure safe delivery. We use premium packaging materials, including protective layers to guard against damage during transit, and ensure your print arrives in perfect condition.
Shipping & Customs
Please note that any additional charges, such as customs duties and taxes, are handled by the customer. These charges will be calculated by the customs office in your country.
Incorrect Address
Please ensure that the shipping address provided at checkout is accurate. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address details. If you notice an error after placing your order, please contact us immediately at art@shereenmahmoud.com.au. We’ll do our best to assist you in correcting the address before dispatch. Once the order has been dispatched, we are unable to modify the address. If the package is returned due to an incorrect address, re-shipping costs may apply.
Shipping Delays Due to External Factors
While we aim to deliver your order within the estimated time frame, please note that certain factors beyond our control, such as extreme weather, natural disasters, or other unforeseen disruptions, may cause delays in the shipping process. During the holiday season, there may be additional delays due to the increased volume of orders. We recommend placing your order early to ensure timely delivery. We will keep you informed of any significant changes to your delivery status and appreciate your understanding and patience during these times.
"GET IN TOUCH"
Staying Connected
We may update these policies from time to time, so feel free to check back whenever you shop with us. If you have any questions or need assistance, don’t hesitate to get in touch!
Thank you for supporting my art and handmade creations. We hope they bring you joy for years to come!